Shipping & Returns
Shipping Policy
At Queens FZE, we are committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition. In the region, we work with Shyft Middle East Company and by Queens to provide you the quickest service and the best prices.
All shipments made from approved Orders are shipped using a 3rd party fulfillment service and our own fleet. Please refer to the terms and conditions of Shyft Middle East Company for more details on shipment details.
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Return & Exchange Policy
We appreciate your business, and we want you to be 100% satisfied with our merchandise. If you are unhappy with your order, get the merchandise exchanged/cancelled within
5 days for non-used items.
The exchange depends on the availability of the merchandise requested by you.
In case if the requested merchandise is not available, we will credit your bank account as per the refund policy.
We will accept the return or exchange from United Arab Emirates only.
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Any refunds due by Queens FZE to the Customer shall be made in the following manners:
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Credit card:
The credit card account of the Customer will be re-credited with the refund amount by the Queens FZE. The refund amount will be credited to the Customer’s account within the time span stipulated by the bank which has issued the credit card; or
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Deposit or wire transfer:
The refund amount shall be deposited into the bank account of the Customer by
Queens FZE within ten (10-15) business days after the receipt of request for refund by the Customer has been approved.
For further information on our refund policy, please contact us: info@azqueens.com